Category Archives: Revealing Excellence Business Blog

Responsible Complaining

Responsible Complaining

The truth is nobody likes a ‘complainer’ yet everyone complains,even those of us that know better.  The truth is  that complaints steal energy and pollute the space —complaints bring discord and are unproductive.  However, there is a way to manage complaining so that it is responsible and has the possibility of being productive.

Usually a complaint is done as a ‘dump’ of adverse information, such as so and so did this, this and this…can you believe that??? Then the complainer enrolls their listeners into the energy of the complaint, and everybody walks away from the exchange feeling yucky—meanwhile NOTHING gets resolved.  These are uncommitted complaints and it’s just another version of the ‘blame game’ which is to say that everything is someone else’s fault.

The first step in getting people to stop complaining is to lead them into complaining responsibly so that they are not just dumping toxic negativity into the workplace with no resolve.  Responsible complaining is registering a complaint with a promise or a request at the end of it. The format for this includes being transparent about the fact that you are complaining as often people disguise complaints as ‘conversation’.

It goes something like this:

“I complain that there is never fresh coffee in the break room”

And then it follows with a REQUEST or a PROMISE—such as

“and I request that when you pour the last of the coffee into your cup you start a new pot”  OR “and I promise to be the one that makes a fresh pot of coffee when I see that it is needed”.

Complaining in this way makes it conscious for both the complainer and the listener—everyone is aware that they are hearing a complaint and by ending it with a promise or a request there is closure/resolve to it which prevents it from being toxic to the environment.  

Interestingly enough when you lead people to complain within this format, they get to see just how often they are complaining-which is usually much more frequently than they imagined.

XO, N.

Tips For A Successful Job Interview

Searching for a job can be intimidating, especially if it has been awhile since you have had to put yourself out there and especially since now a lot of initial resume ‘reviewing’ is done by software—at least in larger companies—it seems like the ‘human’ element has gone out of a lot of things.

However, in my opinion humanity will never go out of style meaning that there are things you can do that will set you apart from everyone else.  Each person has a unique gift that they are meant to share with the world, and you have to trust that fact even when you are stressed out and searching for a job…

In my 51 years I have interviewed many people for many different job positions, I have used temp agencies as well as skilled headhunters to find appropriate candidates and I can honestly say that there are a few tips for how to ensure a job interview is successful…keep in mind that every job interview is a chance for you to make an impression and make a connection…even if that particular job doesn’t pan out, you never know how that connection may bless you in the future.

That said it is always important that you present yourself well no matter what you are interviewing for.  Here are some pointers that might be helpful:


  • Present yourself well as first impressions actually DO matter, make sure that your appearance is neat and clean— tucked in shirts, no chipped nail polish, no runs in your stockings, no stained clothes etc—you get the idea. How you present yourself and your attention to detail speaks volumes to people—pay attention to how you are coming across.
  • Always be a few minutes early, it shows that it is important to you.
  • Keep your cell phone out of sight, give your undivided attention to the task at hand.
  • Do your homework—take time to research the company that you are interviewing with and perhaps the person if you have been given their information ahead of time. Doing a little intel prior to your interview can help you ask informed questions and it also shows that you are thorough.
  • Be yourself—you have to be authentic, do not try to please people or behave in some way that you think others would ‘like’—- believe in yourself and your worth.
  • If you are ‘on the hunt’ for a job remember that your prospective company is also doing their pre-interview homework on you too—meaning be mindful of what you post on social media or on the internet in general—just because you think your profile is ‘private’ does not always mean that it is…
  • Be fearless…remember your value and that you are in essence interviewing them too—don’t be afraid to ask questions and speak your mind in a respectful way.
  • Stay away from discussing or bringing up divisive subjects, nothing good will come from that unless it directly relates to the work that you would be doing.
  • Be positive—nobody wants to hire a negative/toxic person, there is enough of that in the world, be part of the solution.

Lastly, have fun with the process…ultimately you want to look forward to the work that you do—nobody wants to go to a job they hate with people that they don’t like—do not create that for yourself—have fun and be open to learning new things and having new experiences—if you keep yourself in a positive, peaceful place the unexpected blessing can find you.


XO, N.



Ok kids, first Biz Blog for The Office Owl section in eons…the goal is now one a week…Kim (who manages the blog for me is saying to herself right now “God I HOPE so”) LOL.  So, it is the start of another New Year and it is time to ask ourselves what we want to create.  I know that a lot of you are concerned about finances and your mind wants to immediately go to the place of saying that you have to see what expenses you can cut or how you can save money.  Being trained as a Prosperity Teacher, my mind goes to HOW CAN YOU GENERATE MORE INCOME???

That is an entirely different conversation and one of creation instead of one based in a poverty consciousness.  Let’s first talk quickly about you changing your thinking when it comes to your work and your finances, let’s have you start declaring that, “every day in every way things are getting better and better for me now” and start thinking about what IS possible for you and your income situation.

Currently there are about a 1,000 or more ways for you to earn extra income, many of them can be done right from your phone.  In my career I have helped so many people to start small entrepreneurial adventures…it can be done, it can be done on a shoe string, it can be done as a side hustle, it is possible — however, like with everything else that I teach you, it requires WORK….and you have to be willing to do the WORK.  It also takes you believing in yourself and simply deciding to START NOW, right where you are with whatever you have.  

There is no shortage of ideas for ways to make extra money…you can do small services for other people, you can becomes involved with a network marketing company, you can clean houses on the side, babysit, cook for people, knit, sew, sell things on ebay, make things and sell them on etsy, start a website for something, a blog that you get sponsors for, pick up a side job…the list goes on and on.  The important thing is that you stop telling yourself that you will “do it when….”— there is NEVER a perfect time, there is NEVER a perfect way, things won’t align on a particular day and fall on your head—you have to START…NOW…where you are with what you have— DO something to move that idea forward.

Every, single person that now has a successful business or side hustle STARTED, they did something, they made that phone call, recorded that video, investigated that link— they DID something.

So stop WAITING— I am declaring 2020 the year of DOING.  If you have a question or need help thinking through an idea, feel free to email me and I will help if I can.  

XO, Noelle

Know Your Worth

When approaching 51, you end up doing this sort of involuntary assessment of your existence up to this point…it’s not like a planned thing, it just happens…you find yourself thinking through the decades that have passed and you start looking at what you learned.

If you are me you also think you need to share the things you could have done better because perhaps you will keep someone else from making those particular errors.

Here’s one of my biggest “I could have done betters” career wise — not realizing my worth in the workplace and conducting myself accordingly.  Up until about 3 or 4 years ago I undervalued myself and allowed other people to undervalue me as well— I also did a fair amount of enabling people disguised as being a power performer.  I was talking this morning on the FB Live about how we end up just putting our heads down and moving toward the goal without really giving much thought to how we ARE in the process.  What happens in the workplace is the same…we behave in the same way, we take our –badass single parent, we can get anything done– attitude and we apply it everywhere—without much thought to how we are being treated in return.  We may tend to undervalue ourselves in a work environment by doing this…

For me that showed up for years as me doing everything I was asked, pushing through to get the result no matter what, always saying yes, not asking to be compensated for doing many different jobs, trying to please everyone and make everything easier for them…I trusted that people would treat me the way I treated them…often that was not the case.

Looking back on it all now I see that I did a lot of enabling others because I just always made everything OK and handled it…I was so worried about keeping the bills paid and a roof over our heads that I never once stopped to think about if I was being compensated for what I was WORTH.  In hindsight I could have done so so SO much better—if I had understood how much value I contributed I would have understood how to ask for things in relation to that—instead I just took what was offered and kept doing more…

I am so very grateful for all that I learned in these last two decades and for all of the opportunities that were extended to me, I simply wish that I had taken better care of myself in the process and that I had valued myself as much as I should have.  I would like to see you ladies avoid this – value yourselves, ask for what you deserve and don’t be afraid to walk away if something isn’t working—take care of you—you are worth far more than you think.


XO, Noelle


For my Realtors…why you should USE Social Media…

Why Social Media Marketing??
A recent survey from Google shows that 2 out of 3 people searching for a real estate agent will research them extensively online prior to doing business with them. That information should be enough of a reason to compel you to put some real work into your online marketing and Social Media presence.

I put together a list of bullet points that you may find useful:

Content Creation:

• Posts with photos get far more engagement than posts
with just text
• Use clear and compelling photos
• Create original posts that capture your brand
• Put yourself out there as an expert in your field, a trusted
• Educate people with your content
• The journey to home ownership is a series of questions
that must be answered, create posts and video that
answer those questions
• Anything with a visual component is more than 40 TIMES
more likely to be shared
• Use photos and video of yourself doing things and talking
with others, people want to see you
• Original content has been shown to generate 6.9 times
the engagement of brand-generated, cookie cutter
• Videos have the highest engagement rate
• FB should be a part of your marketing strategy for the
rest of 2018

Social Media Stats that you should pay attention to:

• FB reaches 2 billion active users monthly
• 62.1% of North America is on FB
• More than half of US residents use FB several times a
• Users access FB on average 8 times a DAY
• 400 new users signup to FB every MINUTE
• FB is the “most important” social platform for marketers
• 91% of Social Media users are accessing their Social
Media platforms via mobile devices (MAKE SURE that
your content translates well to a mobile view)
• 76% of FB users are on the platform daily
• FB continues to be the most widely used Social Media
platform with 79% of American internet users
• 81% of millennials check Twitter at least once a day
• LinkedIn has over 530 million user profiles
• Snapchat is reaching 41% of 18-34 year olds
• 51% of Instagram users access the platform daily and
35% look at the platform several times per day
• 57% of consumers say Social Media influences their
• 93% of Social Media advertisers use FB ads
• The average LinkedIn user spends 17 minutes on the
site monthly
• By 2020 over 75% of the world’s mobile data traffic will
be video

How to Stand Out on Instagram

A few quick thoughts about standing out on Instagram:

First, use quality images

Use quality photos, and if you are adding words to photos, make sure they are readable. Make sure the photo is clear, in focus, high resolution, and can be viewed easily on all media devices. When adding quotes or words to photos, use font colors that stand out and can be easily seen. Most people are viewing everything on Instagram from their phones, so if your photo is of poor quality, it will appear blurry and distorted and will be quickly passed by. Not to mention, people viewing it will develop an opinion of your brand that is unfavorable. Brands that are posting low quality photos are seen as not paying enough attention to their social media presence.

Second, use engaging content

Social media was designed to create relationships. Take advantage of that and post photos that draw people in and provide a positive reaction. Post photos of people using your product or service to engage other people. Don’t simply post pictures of your product or service – nobody cares, and social media platforms are not for selling. Rather, they are for encouraging people to relate to you and your brand. Post images that inspire and contribute. Social media is best used as a place to ‘give,’ not a place to ‘get’ — keep that in mind when managing your brand and posting content.

Third, stay on message

Keep content focused on the message of your brand. If you are a shoe company, don’t post hundreds of pictures of food. Many brands make the mistake of spreading too wide and away from their core objective, which confuses people. It needs to always be very clear to people who you are and what you do. Consumers need to be able to count on you to deliver what you promise, and if your social media is all over the place, it dilutes your ability to produce the desired result.

5 Social Media Mistakes to Avoid

Social Media is a powerful tool and most companies have at least dipped their toes into the pool of these new platforms, however some of them are making avoidable mistakes.  Here are 5 common mistakes that I see a lot of businesses making with social media…

  1. Overuse of Automated Responses–  setting up an auto-response to appear for any comment made on your platforms can be a mistake because it shows a lack of engagement on the part of the business.  People quickly become aware that the same canned response is being given to every comment and it demonstrates to them that nobody is really paying attention.  Also in the case of a grievance or a complaint, that canned auto-response may net you a VERY unfavorable reaction from a client or customer.
  2. Mixed Messaging/ Going OFF Brand–   the brand strategy and overall messaging can get thrown off course when there are too many people with their hand in the social media accounts.  Postings from different people can result in a campaign that appears “all over the place” to your audience.  A business is best served by having a dedicated social media manager or hiring an outside firm that is clear on the strategy to be executed.  Too many cooks in the kitchen spoils the meal, as the saying goes…
  3. Failure to Engage–   the nature of social media is to create relationships with your target audience, failing to respond and engage with your audience will produce unsuccessful results.  You have to be ready and willing to take the time to reply to comments and offer new opportunities for people to interact with you.  Simply posting things will not make the most of your efforts—driving engagement is key to creating an interactive experience for your audience which makes them want more of what you have to offer.
  4. Poor Use of Hashtags–   let us start with the actual definition of a ‘hashtag’ for those of you that may be in the dark.  “Hashtag”- A word or phrase preceded by a hash mark (#), used within a message or post to identify a keyword or topic of interest and facilitate a search for it. Whenever a user adds a hashtag to their post, it’s able to be indexed by the social network and becomes searchable/discoverable by other user”.  That being said 59 hashtags accompanying your post is just, quite simply, annoying to the reader.  A few relevant hashtags for the sake of making your post searchable is acceptable.  Be advised to investigate trending hashtags prior to attaching them to your posts, make sure that what comes up in a search for that tag is exactly what you expected.  There have been cases of people using a trending hashtag that ends up highlighting them in searches for subject matter that they did not intend to be a part of.  Do your homework before attaching things to your content.
  5. Using Trending NEWS to Promote Yourself–  be careful what you associate your business with, the best example of a misstep with this one is when GAP used the news stories of Hurricane Sandy to tell people that they should stay inside and shop online at GAP.  It backfired terribly on them and they ended up having to apologize profusely to the public for being insensitive.  So make sure that if you are associating yourself with a news story, it comes across to the public the way that you intend.

All of the mistakes listed above can easily be avoided by paying attention to your audience and having a clear direction for strategy complete with a working understanding of the brand and messaging that is to be communicated.

If your company has not yet jumped into the world of social media platforms it needs to, this is the new media and it’s going to have to be dealt with, like it or not.  I know many companies that have their ‘head in the sand’ when it comes to getting involved in all the different platforms, however if they continue to ignore it, they will fail.  Social Media is here to stay and if you want to stay relevant you better get on board.

A Love Affair

A good Brand needs to ignite a love affair between itself and its customers.  That relationship becomes something that people can’t live without, something that they will go out of their way to be involved with.   A  great Brand will naturally bring return business because its biggest concern is its relationship with its customers…most people and businesses these days aren’t concerned much with relationship, they are more concerned with telling you what they want you to know about them.

There are so many things grabbing for your attention in this new media world…the only things that are really going to capture attention are things that are so different from the ‘norm’ that you can’t help but notice them.  The handwritten thank you note is one of those things…hardly anyone takes the time to send them anymore, yet it is such a strong statement that you do things differently.   Brands that are committed to doing things differently and taking care of people are the brands that will win as the economy revives itself…

Marketing Revisited…

Marketing in the current environment needs to focus on what is happening in the moment—old traditional marketing is stale —you have to be talking where people are listening, although social media is not a place for “selling” it is a place to talk to people about what you are offering and when and how—many people now ask their Facebook friends for thoughts on where to eat, where to vacation and what brand of something to buy—anyone with a smart phone is immediately dialed in to their personal network of friends.

A website is essential for your business to operate in this economy and you better have a good site, one that has the ability to interact with your target audience.  Video of real people using your product or service is a great, authentic way to market yourself.  Video of customer testimonials is also a worthy marketing tool as are good facebook posts about your company or positive tweets.

The best way to recruit customers is with other customers.

Howard Schultz, CEO of Starbucks says, “The rules of engagement in traditional marketing are over.  Whether you are creating a brand, building a brand, or running a big one, you’d better understand social media, because there is a seismic shift in how people are gaining access to information and, as a result how they are behaving.”

No longer can we disseminate information down to the customer or consumer, we now have to approach them from an equal platform sharing information with them and making them feel included.  People naturally want to be ‘in relationship’; they want to be a part of something…social media allows an opportunity for this to happen. It allows a company to create a collection of enthusiasts for their product or service by conducting an ongoing relationship with them.

One concern with social media is allowing employees of your company to interact about your company on social media outlets—the fear here is about controlling ‘message’ and not knowing what an employee may or may not say about company culture or company practices.  Here’s an important point:  if you are running your company the way it should be run and treating customers and employees the way that they should be treated then you have nothing to fear.  If your employees are happy and you have your pulse on what is happening in your business then you won’t get any surprises.  The companies and people that fear social media as a way to market are the ones with something to hide.  I’m not saying that you will never get an unexpected derogatory post, however if you are doing it right the sporadic unfavorable post will be easy to resolve.

Culture is the next big playing field and Jeff Bezos ( understands this which is one of the reasons he paid so much money to purchase Zappos ( ).  Zappos has created an incredible culture both within the company and with its customers.  You know that you have an incredible customer experience when people will pay you more money for a product or service that someone else is selling for less.  This was the case with Zappos and Amazon, Zappos was outselling Amazon in some non-footwear categories that Amazon was priced less in.  This kind of consumer behavior is indicative of a company that creates an incredible customer experience and with all the ‘noise’ and competition that is out there in the marketplace today only companies that are creating a culture that results in this kind of experience will be winning.  Zappos is that kind of company and Jeff Bezos being the visionary that he is recognized that and was willing to pay a high price to have it.

A perfect blend is to use traditional media and social media to keep the conversation going with potential and existing customers and clients.  A smart use of marketing dollars is to create ads in traditional media that require some jump to social media to deliver the complete message.

Know Your BRAND…

If you intend to have a successful business of any type, including if you are simply an online entrepreneur with a blog, Ebay or Etsy store you better KNOW what your brand is.  Meaning that when I ask you that question an immediate answer must come to mind.  An answer that tells me WHAT you are, what you STAND for.

For instance when I say ‘Harley Davidson’ –you think motorcycles

When I say ‘McDonalds’–you think hamburgers, when I say ‘Starbucks’ — you think coffee.  Those three companies I just named are doing an excellent job with their branding because everyone thinks pretty much the same thing when they hear the company name.

What do people think when they hear your name or your business name?  I promise you that they think SOMETHING, however is it what you want to be known for???  Are the words that come to mind when someone hears your name or the name of your business words that you wish to be remembered by?  I have a friend Tim Davis, he is a branding trainer for Real Estate people and he does a phenomenal job schooling people in the importance of BRAND.  In fact he is so damn good at it then when people say his name, those of us that know him immediately think ‘the branding guy’.  He even has a particular outfit that he is known for when he does training seminars…check him out Tim Davis, Branding Guru .  He knocks BRAND out of the park.  The world could learn a lot from this guy…

When you don’t know what your brand is then neither does anybody else and that becomes instantly detrimental to your business, no matter what you do.  Not understanding your brand is especially damaging to a large organization.  Recently a global organization that has been around for over 100 years has asked for my help in regards to their branding.  The request involves working to get the entire executive team on the same page in regards to what the brand is and whether or not that is being communicated effectively throughout the organization and then further out to the world.  I circulated a list of questions to the executive team, one of which was “What is (the organization’s) brand?  The ENTIRE executive team had a DIFFERENT ANSWER –no two answers were the same.  This is from the Executive Team…the people leading this organization into the future.  This kind of fragmentation in the core team will lead to failure on all fronts.  If you cannot even communicate effectively WHO or WHAT you are how the hell can you do ANYTHING else????

A business functions to fulfill its purpose or mission.  This purpose or mission becomes the DRIVING FORCE or brand of the organization.  This HAS TO BE SOLID!  You have got to know who and what you are in order to execute ANYTHING else.  A strategy for growth cannot be designed without a direction, your direction comes from your brand—who and what you are.  When you do not know who or what you are then you end up running in all kinds of different directions wasting time and energy on things that have nothing to do with your core purpose.

I don’t care if you are selling vintage clothes on ebay, selling crafts you made on Etsy or building a global distribution company– you better know WHO and WHAT you are and then line your strategies up behind that.

If you are a cookie company, make and sell cookies — do not waste your time trying to sell chips, milk and coffee and looking into producing and packaging those items– make and sell COOKIES like your life depended on it.   LIVE into your brand and OWN it!  Make and sell the best damn cookies that anyone ever had.

Part of understanding your brand is that then you know who you are and who you are not.  So if someone comes to you with an opportunity and it doesn’t fit your brand, you simply say NO and move on.  No time and energy wasted.  When you are clueless about who you are then you will find yourself saying yes to things that don’t suit you, simply because you are not crystal clear on your brand.

Get clear on your BRAND folks, your future depends on your ability to communicate it effectively to yourself and every one else…